Caring for the Person behind the goals

Bookings and Referrals

A GP referral is not required, unless you are accessing physiotherapy through:

  • Medicare

    • Up to 5 rebatable sessions available each year through EPC/ Chronic Disease Management Plans

  • DVA

  • WorkCover/CTP

    • All WorkCover/CTP clients also require written approval from your Case Manager/ Insurer.

To make a booking, please complete our intake form below

Alternatively, you can contact us via phone or email.

Phone: 0434 997 978

Email: referrals@mayrehab.com.au

We aim to contact you within 2 business days after receiving your intake form however it may, on occasion, take longer as we operate on a part-time basis.

Intake form

What to Expect

All new and returning clients receive a thorough initial assessment where we will discuss any diagnoses, your medical history and your goals for therapy.

Following this, a physical assessment will be conducted. Your physical assessment will vary, depending on your specific goals, however may include mobility and functional assessments, balance assessments, strength assessments and/or joint mobility assessments. All results will be discussed with you and a therapy plan developed.

We understand that things change, as do prioritises, and we are able to adapt each therapy session to work on your current priority.

For more information on our services, please refer to your Service section.

Our Services

Fees

*Private health fund rebates, Medicare (EPC/CDM), DVA, NDIS (self-managed and plan managed), Workers Compensation, CTP and Support at Home funding accepted

Physiotherapy

Initial Assessment (60min) $190 + travel fee

Treatment session (60min) $190 + travel fee

Treatment session (45min) $160 + travel fee

*note: all sessions include 15 min of indirect therapy which is used to prepare for your session and to write clinical notes.

*Fees for NDIS, Workers Compensation, CTP and Support at Home clients are set in accordance with relevant funding body guidelines and/or contractual arrangements and may differ from private consultation fees.

Hydrotherapy

Initial Assessment - land-based (60min) $190 + travel fee

One-on-one treatment session (60min) $190 + travel fee

*group hydrotherapy classes currently not available

**pool sessions include 40 min of direct therapy in the pool, with 20 min allocated to changing as well as clinical documentation.

*Fees for NDIS, Workers Compensation, CTP and Support at Home clients are set in accordance with relevant funding body guidelines and/or contractual arrangements and may differ from private consultation fees.

** All fees are subject to change. We aim to give 28 days notice prior to any fee changes

Other fees

Report Writing

Travel Fee

Billed pro-rata based on time taken ($190/hour)

Dependant on distance travelled and will be discussed with you at time of booking.

*Fees for NDIS, Workers Compensation, CTP and Support at Home clients are set in accordance with relevant funding body guidelines and/or contractual arrangements and may differ from private consultation fees.

Cancellations and Non-attendance

Cancellation, non-attendance or partial attendance of an appointment are collectively referred to as a ‘Cancellation’ in our Cancellation Policy.

At May Rehab, we spend a significant amount of time planning and preparing for your session. We reduce the amount of clients we see in a day to ensure we are able to provide the best service to you. We understand that unforeseen circumstances may require you to cancel a scheduled appointment. In such cases, we kindly ask that you notify us as soon as possible.To protect ourselves, our quality practice and our business, it is our policy we charge the full fee if you cancel within 48 hours of your appointment. 

Cancellation fees are as follows:

·      Partial attendance: full appointment fees apply

·      0-48 hours notice of cancellation: full appointment fees apply

·      More than 48 hours notice of cancellation: no cancellation fee applies

Outstanding invoices for cancelled appointments may result in suspension of future services until payment is made in full. If you cancel more than 2 consecutive appointments with late notice, your program will be reviewed and may be cancelled.

Cancellations by May Rehab:

If May Rehab needs to cancel an appointment:

· We will provide as much notice as possible.

· We will endeavour to offer an alternative appointment time.

· No fees will be charged to the participant for provider-initiated cancellations.  

Appointment confirmations and reminders:

An SMS reminder will be sent to your nominated phone number approximately 2 days prior to your appointment. We may also attempt to confirm your appointment the day before. If we are unable to confirm your appointment or contact you, your appointment may be cancelled. In this instance, an SMS will be sent notifying you that your appointment has been cancelled.

Please note: SMS reminders are provided as a courtesy only. It remains the client’s responsibility to manage and attend scheduled appointments. Failure to receive a reminder does not waive late cancellation or non-attendance fees.

Your Questions, Answered

If you can’t find the answer to your question, please give us a call on

0434 997 978 - we are here to help!

  • To get started:

    We will endevour to get back to you within 2 business days, however we are a part-time business so occasionally it may take longer.

  • No referral is needed for private appointments, however you will need a GP referral if you are accessing physiotherapy under:

    ·      Workers Comp/CTP

    ·      Medicare (EPC/CDM)

    ·      DVA

  • Yes, we are registered providers. You will need:

    ·      A current physiotherapy referral from your GP

    ·      Written approval from your case manager/insurer

    Please email all documents to referrals@mayrehab.com.au

  • We provide physiotherapy services for clients on NDIS who are self-managed or plan managed.

  • Yes, Medicare rebates can subsidise physiotherapy services for up to 5 sessions per year if you have a valid GP Management Plan (EPC/CDM). You will need:

    ·      A GP referral

  • Yes, if you have extras cover that includes physiotherapy you can claim a rebate.

  • Yes, we support eligible DVA Gold and White card holders. You will need:

    ·      A GP referral

  • Absolutely! If they are related to your current condition, we would love to see them as they can provide invaluable information to help us better tailor your treatment. You can email them to referrals@mayrehab.com.au or bring them to your appointment.

  • We understand that unforeseen circumstances may require you to cancel a scheduled appointment. In such cases, we kindly ask that you notify us as soon as possible, preferably via text message or by phone. Full fees may apply if less than 48hours notice is provided.

    Cancellation fees are as follows:

    ·      Partial attendance: full appointment fees apply

    ·      0-48 hours notice of cancellation: full appointment fees apply

    ·      More than 48hrs notice of cancellation: no cancellation fee applies

    For more details, please refer to our fees and cancellation policy.